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Connex for Xero Pricing FAQs

We offer a 14-day, fully functional trial where you can sync up to 500 orders. No credit card or purchase is required. For more info on starting a trial, read our getting started guide.
Visit our online store and choose one of our plans. We have plans for 6,000 orders up to an unlimited plan.
You are billed monthly, twenty-four hours after your purchase. If you need billing to start at another time, please open a support ticket
We offer a full refund within 14 days. Between 15 and 30 days, we will refund your first monthly payment. After that, you are responsible for any charges you may incur. We do not prorate refunds for partial months. If you did not use our software or you subscribed to a plan higher than necessary, you are liable for payments until you cancel or downgrade. If you did not cancel in writing, then you are liable for any payments until we receive written notice or you cancel your subscription in the account area of your Connex for Xero account.
Yes, we have a $29 per month plan that allows one connection. You may sync orders one way to or from Xero. We recommend our higher plans because you can sync multiple channels or perform a two way sync of inventory.
Yes, there is a one-time activation fee that covers set-up assistance, support, and month-to-month pricing.
You have one connection regardless of selling channels with these systems.
You may view your subscription plan details, including a transaction count, by selecting the My Subscription link under your account area in Connex for Xero. Use the upgrade plan link to change your subscription plan.
Log into your Connex for Xero account and select the configure button in the Edit an Existing Connection area. Select the Activate License button in the left nav area. You will be prompted to enter the billing email address you used to purchase your subscription on our web store: Your configuration settings remain intact.
Phone support is offered to paying subscribers. We offer live, set-up assistance for thirty minutes as part of the activation fee. Immediate phone support can be purchased for an additional charge. Email support is complimentary, but limited to questions of general functionality.
Each selling channel that you connect to Xero is one connection. If you're performing a two-way sync, such as orders to Xero and inventory from Xero, this is considered an additional connection. Ordoro, ShipStation, ShipWorks are one connection regardless of selling channels connected.
For paying subscribers, we offer a live set-up session using GoToMeeting. Please call or email us to schedule a time. Please have the admin login to your website and the login to Xero ready. As a trial user, we provide email support only.
Activation fees are only assessed once. Each connection to the file counts as one connection towards your limit. If you wanted to sync three websites to three Xero files, then you have three connections.